Shipping policy

Shipping Policy

Last Updated: 8/25/25

NAL Holdings LLC and The Diver Guy Online Store (“we,” “our,” or “us”) is committed to delivering your orders quickly and reliably. This Shipping Policy explains how we process, ship, and handle deliveries for orders placed through our website.

1. Processing Times

  • Orders are typically processed and sent to our print-on-demand partner within 1–2 business days.

  • You will receive a confirmation email once your order has been placed and another notification with tracking information once your order has shipped.

2. Domestic Shipping (United States)

  • Standard shipping times are 3–5 business days after processing.

  • We ship to all U.S. addresses, including P.O. Boxes, APO/FPO/DPO military addresses, and residential/commercial addresses.

  • In some cases, items in your order may ship separately depending on availability and quantity ordered.

3. International Shipping

  • We ship worldwide.

  • International delivery typically takes 7–10 business days, though this may vary depending on the destination and customs processing.

  • Customs, duties, and import taxes: We are responsible for covering these fees post-purchase, so you will not be charged additional import fees upon delivery.

4. Shipping Rates

  • We currently offer flat-rate shipping for all orders.

  • Expedited or alternative shipping options may be available at checkout depending on your location.

5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number by email.

  • Tracking information may take up to 24 hours to update after your order has been shipped.

6. Delays, Lost, or Damaged Packages

  • While most orders arrive on time, delivery times are estimates and may be affected by factors beyond our control (such as carrier delays or customs processing).

  • If your order is significantly delayed, lost in transit, or arrives damaged, please contact us so we can assist.

  • We may provide a refund or reshipment for lost or damaged items.

7. Returns & Shipping Costs

  • In cases where a return is accepted, shipping costs may be the responsibility of the customer.

  • At our discretion, we may cover return shipping costs depending on the situation.

  • Please see our Return Policy for further details.

8. Contact Us

For shipping questions, concerns, or issues with your order, please contact us at:

Email: thediverguy14@gmail.com
Website Contact Page